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  • This was my first visit to Newbury. I liked the fact I could book online and could get an appointment on a Sunday, with relatively short notice. I had a therapeutic massage and a pedicure. Both the services were fantastic...very friendly, professional and well done. It was probably one of the best massages of my life actually. What stops this from being a 4 star or higher for me was the attention to details around the facility - an over all lack of polish if you will (and not the nail variety). For example: -when I went to get myself a cup of tea, the first mug I picked up from the mug pile hadn't been washed properly -In one of the washroom stalls, the toilet paper dispenser was missing or broken so the roll just sat on the back of the toilet. -The back of the washroom stall door was greasy, probably from various people with greasy hands post treatment touching the door. Except my appointment was one of the first of the day so It was clearly left from previous days -No hand towels by the sink in the washroom -From the massage table, you could see one wall of the room had greasy hand prints and smears all over the wall. It was a weird spot for hand prints actually but given that I could see it shine in the dim lighting, makes me wonder why it hadn't been noticed enough to be cleaned. -In the lounge area, the "side tables" are so far from the seating you have to get up to put your tea etc down on the table, and get up again when you want another sip. Its just awkward and not very relaxing -One of the staff members came in and grabbed a cookie for herself at one point. I get it - they were tasty but maybe there is a stash in the back you could serve yourself from? Spas are about experience, not just the treatments. I'm not a super clean freak or anything but I don't expect to notice mess or disrepair as frequently as I did. None of the things I mentioned were hard to fix, I think that they just need to sit etc where clients sit to see what they see, a little more often. It has the potential to be great but not without a little more attention to the basics.
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