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  • Customer service and product quality is what brought this rating down... This is in a super convenient location in Markham, not to mention all the other chains popping up everywhere. Plenty of parking available (although you might not park righttt in front of the store). The size of the place is bigger than I thought. There's a lot of seating inside as well, even a small fire place (obviously not real) by the window. There's not much decor except for 4 walls and 2 TVs constantly playing Chinese music videos and Korean whatnot, so don't expect it to be like a coffee shop to sit around and lounge with your laptop all day. The location of the order desk though is literally right in front of the door. So if it's a cold ass day you're basically gonna freeze waiting for your order. On my first visit there, we actually waited for almost 20 minutes for one bubble tea, and people were piling up... we then realized it was because they ran out of tapioca and had to make it on the spot... maybe you should watch how much inventory you have before taking order after order. Just a tip, CoCo. Quality-wise, though, Chatime or Ten Ren's would be my pick over CoCo. They do use milk 'powder' as opposed to the real, good stuff. Taste-wise it's still okay, but if you compare it side by side you can tell the difference. If you're paying $5 or more for a bubble tea, you might as well get the real stuff. They have $3.50 specials going on every now and then. Yes, $3.50 for a LARGE. The flavours change so you get a different pick every time. I would go to this place only because of the convenience and their specials... but if you want 'real', richer, more flavourful bubble tea, Chatime/Ten Ren's please.
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