Simple online order of large decaf coffee and ice mocha. No one approached us at all while standing at the barista bar at all to collect our order. No one was in line when got here. So went up to line and got our order. Had to ask for straw for my iced drink
Order was correct but the coffee was double cupped and leaking down the side. When we tried to wipe the cup top came off and the hot coffee spilled as it was filled to the very top. Had to pour some out to get first cup out of second. Put top back on and wiped cup.
Not sure why they just didn't pour the decaf order into another cup. I really enjoy the online order but after two times or being ignore when picking up and similar cup issues not sure come back till things are fixed.
STARBUCKS I know you can do better than this.