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  • We bought our master king bedroom set with a mattress ( over 6k spent in this store) from the Bassett store in Concord. Had a pleasant experience with Donna, the sales person/interior designer. We paid in full. We were told delivery would be in one truck. To anticipate the 8AM delivery, we emptied the master bedroom and even got rid of our old mattress. Delivery was on time yet missing ONE BIG ITEM...the king mattress!! We called Bassett and spoke to April G. Instead of working towards a plan to help us she blatantly told us two lies. First excuse, there was no room on the truck. Second excuse, "you were notified your delivery would be a partial delivery today" and that Saturday your mattress would come. Surprisingly, we both work Saturday so how in the world would we have scheduled a delivery that day. The part that really upsets us is not the poor planning, but how obnoxious, rude, and condescending April G. was. Therefore, Bassett furniture has lost a costumer for life and we will tell everyone we know of this HORRIBLE experience!!!!!!!!!!!!!! DON'T SHOP HERE!!!!!--from Rost and Bianca from Huntersville, NC
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