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  • It's hard to give a star rating for a situation like we had last night, but I decided to go with just two because service is such a big part of dining out. The food is great (but don't get the brisket mac'n'cheese), but service on a Saturday night was rough. This was the second time I'd been to Avenue Club. The first time everything was great, so I had high hopes for last night's dinner. We had a 6:30 reservation and got there a few minutes early. It's weird to be told you have to wait for your table when there are four open ones in front of you, but it was fine. We were taken to the table right at 6:30. Our waitress stopped by and then....we didn't see her for a long time. She was in the restaurant, running around, but apparently not very efficient because she didn't think to ask us if we were ready to order drinks, appetizers, or food of any type. She did the "I'm not looking at you" walk past our table many times. The real issue was with crackers, and it was just so strange. We ordered two appetizers, the relish tray and the whitefish spread. Both needed a medium for consumption, and the relish tray had a few (maybe 4) crostini, and the fish had about the same number of crostini and a couple of Ritz crackers. Not nearly enough for the amount we had to spread. I asked our waitress as soon as she brought the appetizers if we could have more crackers. About 10 minutes later, she came by with four. Four Ritz crackers on a plate, for four people. And said that that was all she could "rustle up" right then. We asked again next time she rushed past our table, and she then brought us eight more. It still wasn't enough (the whitefish and the everything-coated cheese ball were delicious - we just wanted to enjoy them!) so we asked the kid who was trying to take the appetizer dishes away if we could get more crackers again. He brought us two cellophane wrapped packs of two crackers. Again, for four people. What was so weird, is that after all of this, and after honestly poor service from our waitress (the other staff were much more responsive and helpful), we got charged $0.50 for the extra crackers. Who does that? It's so petty and just confirmed after the bad service that we wouldn't be back.
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