| rev:text
| - This place is horrible when it comes to...well everything!
LONG story:
I had gotten started with the SW Dental in Chandler but I had moved to Laveen. I did not have insurance and I thought they would be more affordable for me to get my wisdom teeth out, plus already having a file with SW dental. The LAVEEN office was very unprofessional over the phone when telling me they "dont transfer files from other offices" and that I would be a new patient. (1st red flag). I asked if I should call the Chandler office and see if they would transfer per my request and the response was "yeah yeah! do that!" (again, unprofessional).
Chandler office gave me NO grief on the transfer question and said they would send it over. I call Laveen, they said they got it.
A WEEK later I went in for my visit to schedule the actual wisdom removal, and upon my arrival they told me to fill out the New Patient forms because they have not received my file from Chandler (why did both parties tell me it was sent & received??)
When being sent back for Xrays (that have already been taken by the Chandler office), the tech must have been right out of school. She was all over the place and didn't know much about working the Pano xray machine. Pushing different buttons to see which did what, she was a finger-push away from clicking the button without my xray jacket. She comes back around the corner saying "oh my gosh I always forget this, here put this on". Uh 2nd red flag! (luckily i didnt have to pay for them since they were "waiting" on my file from the other location)
Upon probing all over my mouth and reviewing the xrays with nurse, I mentioned I have high dentist anxiety and would like to have my boyfriend present for the day i have my wisdoms removal. They seemed real unsure about how to handle my request.
I go into the clinic for the dreaded surgery day and I asked if my boyfriend can come back with me just until I was out. The response was NO because there would be too many wires and the room is not big enough. I took a lot of deep breaths and went back alone with the same dumb xray nurse i had previously.
I sit in the chair and i am constantly fidgeting nervously and fighting back what i call "nervousness tears". (I'm a big baby when it comes to the dentist). The doc comes in and was not of much comfort, just wanted to get it done and over with. No small talk, just dentist talk. They messed up the 1st time with the injection and had to try a couple more times before actually getting it right. Now i'm REAL nervous and I let the tears fall. The nurse then goes "why you crying we havent even started yet". UH HELLO HOW MANY TIMES DO I HAVE TO EXPLAIN MY ANXIETY TO YOU GUYS!!!?????
Then I was out.
Oh by the way, No i did not get a followup phone call from the doc or nurse seeing how my post-surgery was going.
And not to mention the ridiculous pricing for it all even with "their" insurance. It cost more than my boyfriends wisdom removal he had done at the Chandler office.
VERY DISPLEASED and HIGHLY DO NOT RECOMMEND!
How are they still in business!?
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