I love forever 21, and honestly the way it looks inside really doesn't matter to me because it's the clothes that I really care about but what's upsetting is the countless years that I have stepped foot in a forever 21 I was never greeted nor was asked if I am finding everything okay. It is shocking of how bad customer service is in here, all the employees just look at you for a second and turn away. I've never seen one smile or seem slightly happy with what they do.