I can appreciate a member of an establishment reaching out to a yelper and comment about the reviews, means they care. What I dont appreciate is passive aggressive managers.
I would like to point out that I commented on what I saw and how my experience was. I commented on the service, the food, the place and I didn't exaggerate it at all. I never thought constructive cristicism hurt anybody. Clearly it hurt some egos.
I have worked in the food industry so therefore I know a bit on how restaurants run. Back when I was younger I worked at the Diner on Clifton, among other places, which had an open kitchen concept, nobody ever smelled bad there. Then again the owner cared to remodel it with new equiments.
As far as the wait goes, the area to the right where my friend and I sat was full when we came but emptied shortly after, and only 2 tables remained. Means they finished their food before I ordered mine but i still waited 40 plus minutes for my plates. And also I have worked the day after Christmas day, so I am very familiar with the amount of business a place gets.
I had no complains about the food. I thought it was great and so was the service. I paid my bill and my server got her 20% plus tip.
I think the right thing to do is to message a customer, apologize for the long wait then explain how everything goes but a sassy attitude never helped anyone.
I planned on returning to this place but I would rather take my appetite to a place that does not attack their customers through yelp. It's sad.