We came in at a time when they weren't that busy. I checked out separately from my buddy but we both just ordered iced coffee. We stood there awkwardly by the counter for ten minutes before asking the woman behind the counter. She claimed many people had been taking others orders and that must have happened to ours. We were the only people there so we saw everything that was coming and going, none of the drinks were ours. She got our drinks but not even an apology.