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| - As a real estate investor, this is the worst experience I have had with a company so far during my career.
There were problems throughout, but the climax of the problems occurred during and after install. On the day of the install, I went to the property to check on the work. The work itself looked fine, but as a side issue, I noticed my AC system was not functioning. Evaluation of the AC system revealed a freon leak from a pipe behind the wall where the countertop work was done, and after the wall was pulled apart, a screw from the countertop work was found to be puncturing the copper pipe. The AC company contacted me and said, "Have you had new countertops put in lately? It looks like the problem is due to one of their screws." (See attached picture with the screw penetrating the pipe). Two weeks after I notified Diamond Granite regarding the problem, I received the official response that the case was reviewed with Daniel and they were not going to provide compensation for damages as they did not believe they did the damage. Of course I laughed at the irony that the AC stopped working on the day of the install, and no one else had been doing work on the counters or driving screws into that wall! Despite the overwhelming evidence, they say there is a chance it wasn't them. Not even a penny returned!
Service was poor throughout. When I went to the appointment to meet my sales rep at the granite site to choose granite, he said, "I have to go to a job in Scottsdale, but ... will take care of you." He handed me off to someone who was not their employee who proceeded to show me 2 pieces of extremely veiny pieces of granite as my options. I called my sales rep and told him the granite options weren't going to work and that I wished to cancel the job. His response was, "I don't think the company allows that." He eventually sent me a picture of another piece of granite that I found acceptable. He realized later that he forgot to have me sign a large part of the contract and paperwork and asked me to drive the 40 miles or so to the office, which I wasn't going to do. He ended up bringing it to my house. I think he didn't realize he could easily email or fax the paperwork.
In summary, once this company receives your entire payment up front, you will never see it again. They do not back up their work. If something is done incorrectly, or damage is done, you are on your own.
I highly advise steering clear of Diamond Granite.
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