I got a box of assorted cookies from here twice in the past, and both times they were amazing. So I was in the area and decided to stop in and get two cookies custom-made, for my hubby and me. They were awful, totally different. The texture was off - puffy and not really like a cookie. I wonder if the person who made them screwed something up. Anyway, I am wary of this place now, due to that experience. Unfortunately I took the cookie away and ate it at home, or else I would have complained and tried to have them re-do it or something.