Their food is always fresh and delicious. They only get 4 stars because of the logjam cluster$%#@ of a food pickup area and drink station, which has become customary in all of the Johnston restaurants. Seriously, can you put the pickup window outside away from the order line, because the general public is not smart enough to stand back after they order and allow those who ordered before them to pick up their food. Same with the drink station. Fill up your soda and move along, it's not time to experiment with all 32 beverages and fill 12 cups of ketchup and ranch while a line of 15 people wait behind you because your whole party is blocking the station.
I'm just baffled as to the lack of awareness on behalf of the restaurant and it's patrons, and not sure who should shoulder more of the blame, but it's enough to deter me from frequenting the Johnston establishments more than I do.