I was traveling to Phoenix for the first time from Vegas .. I search all kinds of hotels, read reviews on yelp and Travelocity. As I know you can't always believe what you read good or bad so I chose to stay at Aloft .. I had a late check in there were no issues with that. All employees over the 5 days I was there were amazing, very nice. I loved the ambiance feel of the entire hotel. The lobby and rooms were very clean. I was impressed. I was disappointed in the mattress on the bed very old you could feel the springs. Absolutely no pillow top mattress. Was not comfortable at all. The SHOWER pressure was the worst .. every day I had to rinse my hair in the sink. I feel like I had dirty hair the entire time I was there. The air conditioner was old school and was very loud .. Over all it was a pleasant stay. I enjoyed my trip. My next trip I will definitely be trying a different hotel.