| rev:text
| - A little background. At the time of this review, my wife and I have done 52+ escape rooms, with a 90+ percent success rate, often doing rooms by ourselves etc.
Escape Room Pittsburgh was our very first escape room ever. We got into it after we saw an episode of Big Bang Theory and decided to try it on New Years Eve. ERP is a business just like any other, but it does fall into the category of no private events unless you pay for it. In Hawai'i, when you pay for a room, almost every single room becomes private the moment you book it, whether that is 2 people or 10. Some rooms like ERP do not do this, so if you do not book privately you run the risk of getting other people in your group.
The first room we did was the jail, and we got lucky. We had two other couples that evening and everyone worked well together. The rooms here are really well done. The props and everything are very impressive and realistic.
We also later did Carnegie's Millions at their other location near the Waterfront. There was a mixup and we didn't realize they had two locations at first - so be sure to understand which location you are booking for.
Anyhow, we changed our reservation and showed up at Millions by Waterfront early. There was another couple apparently scheduled for the same time. This is where it became a problem.
They allow people to show up late. So my wife and I are in the middle of the room, 1/4 way in (15 minutes plus) and boom! In comes a couple who was late by over 15 minutes, having never done an escape room in their entire life. So now we had to explain everything we had done (or just shun them, which seemed pretty rude), how an escape room even works, etc, because they were just rushed into the room. We failed to escape his room largely in part to all of this waste of time and interruption. It is completely rude to allow people to show up that late and tell them that they can still jump in and ruin the experience of the other people (in my opinion). This is related to the fact that the rooms are not private - it's about making money, which I can largely understand.
In the end my wife and I settled on giving three stars. Based on the original experience at the jail it was definitely a five star experience, and the millions experience was also beautifully set up. However, the lateness issue was a huge deal. Additionally there was one clue that needed three parts and the third part was missing a part (hard to explain without giving away clues) and one clue in a desk was also not set up correctly and triggered without us actually completing the puzzle.
I would still come back here, but I think management should really look at the lateness policy.
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