Bought a 37" Vizio 1080p LCD from these guys, and first off their store is dirty- i mean they could a least sweep the floor you know. So first thing after i pick out the TV and right after they swipe my credit card they tell me it doesn't come with a remote... a little upsetting this late in the transaction. so i get a universal remote from fry's electronics, then then next day green pixels start appearing in parts of the picture that are supposed to be black- this thing definitely has problems. i take it back the next Saturday (7 1/2 days since purchase) and I just want a refund and buy new from a big box store and they tell me they don't do refunds (not explained at time of purchase either) and they want to exchange it. luckily they didn't have any 37" left and after arguing for a few minutes i finally get a refund. i worked 6 years in retail electronics and I'm not impressed with their business or their products. i won't be doing business with them again. speaking of best deals in town that same day i went to Walmart and bought a 42" Phillips 1080p TV for $498 brand new in the box (it was on sale) and the open box 37" Vizio from Best Deal was $440... you can do better if you put a little time and effort into shopping around.