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| - I went there about a month ago, and because of the service we got I went back at least once a week. I cannot remember the servers name on the first visit but she was outstanding, she asked my name, introduced herself, and was always close by to help with anything.
Tonite was quite the opposite. We arrived and got menus pretty quick, started off with water while we read the menu. Everything was going just fine until later in the meal. I ordered the world burger which meant I had a starter of soup, the soup was good, a bit more salty then normal but still good. We then got the rest of the food. My date enjoyed her fish tacos and my burger looked pretty impressive. That impression was lost once I bit into the burnt patty. The outside was so dry it cracked and flaked when touched. Needless to say the taste was not great. At some point the server came around and asked how everything was, I was mid sentence and had to say pardon since I did not hear her question. She then said "great" and walked away before I had the chance to say anything. At this point I had given my water to my date since hers had been empty for a while. (I did that throughout the night since refills were very slow, it was a Tuesday, didn't feel like drinking but would have liked water) My dates plate was taken away when she was done, I was still working on my food, the manager took the plate even though that goes against all basic server training. Not pleasant eating my food while there is nothing in front of the others at the table. The server came by once more and I quickly ordered dessert since she was not around much. A few minutes later the biggest, and worst plate food I have seen in a long time got to the table with two forks. No napkins were given or even a table wipe down. The dessert was either made out of house and frozen or made with no regard to flavour or presentation. It was nasty! We had a few bites and waited, and waited, and waited. After about 20 minutes the manager finally saw me looking around the room and came over. I told him I thought our server might have died or quit and I wanted the bill and he just laughed and told me she would be by soon. At no point did anyone ask why we hardly touched the dessert. We settled up and left, not looking back this time.
With all of the choices on 17th I think the owners need to put a little more effort into training of servers and cooks before it because one of those places people used to go to.
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