They gave me a two hour window of when they'd show up and I was called about 10 minutes prior to the beginning of that 2 hour window by their service technician stating he was 15-20 minutes away so they were on time as promised.
The service technician pretreated some problem spots (pet vomit) and steam cleaned my carpet (heavy traffic areas only). There is a VERY noticeable difference in the before and after look and feel of my carpeting so I'm very satisfied. Considering that I paid under $100 for this it was well worth it as it was much less stressful than doing it myself with a rented steam vacuum and I would definitely go back to F&F again.