I don't really know why I have been to this place more than once. But because I have, I feel confident in my low score.
First of all, no matter when you come in - lunch hour or in the middle of the afternoon when there's no one in there at all - you have to wait forever! How long does it seriously take to put cream cheese on a bagel?
Secondly, i don't love their food that takes 6 hours to make. The sandwhich combinations aren't the best. And their everything bagels have an overpowering rye taste --- this might be a preference issue. But alas.
I am not going back. I mean it this time. For serious.