If i saw the star review of this place before going I would not have gone at all. The people here were very nice and not pushy at all. The first time I needed a phone and spoke with one of the reps. He only sold me what I needed and did not try to push any old out dated products on me. When my phone started having technical issues I went back and they actually tried to help me. When they couldn't fix the problem, i was referred to the insurance company. The experience here was very laid back and the reps were very helpful.