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  • I NEVER write reviews, but the customer service at this establishment is embarrassingly bad for a downtown Toronto restaurant. My three friends and I visited the restaurant a few weeks ago during Winterlicious. We booked our reservation through OpenTable, and when we arrived we were seated with no issues. When our waiter came to introduce himself, he mentioned that Winterlicious is on and its much more efficient for the kitchen if either we all order from the Winterlicious menu, or none of us do. Because we are regular diners in Toronto, we understood how Winterlicious worked and so we happily all ordered from the Winterlicious menu (we actually all ordered the exact same main dishes!). We received our cocktails, wine and appetizers in a timely manner, but there was a long delay between appetizers and our mains (roughly ~45 mins). Again, this was not a surprise to us as the restaurant was busy. Once our mains arrived, as soon as the plates were cleared, our desserts arrived, and as soon as the last person put down their spoon the waiter cleared our plates and dropped the bill (didn't ask if we wanted coffee/tea, he simply assumed we were done). We continued to sit and finish our wine. However, the waiter came back ~5 mins later and told us we had to leave because the next reservation had arrived. We were shocked! The reason we were "behind schedule" was because it took so long for us to receive our mains, and I still had some wine in my glass! Not to mentioned our bill was over $600 (as we had ordered several cocktails, and 2 bottles of $100 wine). On our way out we mentioned our dissatisfaction with the hostess who said "Aw I'm sorry", as she held the door for us to leave. The next day I gave Weslodge a call to chat with the manager. Unfortunately the only person I was able to speak to was the reservation manager, who said she would pass on my contact info and complaints to the manager. Two days pass, and no contact from Weslodge. I called back and received the same information (that the manager would call me back). I cannot believe that a restaurant would 1) Rush out a high paying table because of timing issues created by themselves 2) Not have the decency to call me back. I definitely will not be visiting Weslodge again.
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