We have just picked up our cat after 1 week of boarding. When I picked him up I asked if there were any issues and was told no. I asked to hold him to put into the carrier and the employee said he preferred to do it, so I deferred. When I got him home, it was immediately apparent that he was quite sick - watery eyes with discharge, coughing, sneezing, raspy breathing, lethargic. I called Golden Bone and Kevin sternly denied that my (or any cat) was sick! He even suggested to us that the cat had an allergic reaction to the cardboard carrier in his 1/2 mile ride home. What this tells me is that no one was looking at the cat.