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| - I used to love this spa. Several years ago, when I lived on that side of town, my mom, sister and I spent many days getting facials, massages, and just enjoying the services. We would literally spend the entire day. It was relaxing, quiet, and the customer service was amazing. Imagine my disappoint when I decided to take my daughter there recently for a relaxing spa day, and it was nothing like it used to be. It looked the same, but it was in a state if disrepair and their customer service was all but gone. It took forever for the hot water in the showers, their rainfall, back showers were both broken, and the customer service sucked. They didn't have iced wash cloths outside of the sauna, no eucalyptus in the steam room, we had to hunt for clean towels, they used to have soft, luxurious robes, but now they are scratchy, stiff Terry cloth. They used to have a variety a fresh fruit and juices. Now they have ice water. It was nothing like before. I ordered a facial and my aesthetician as 10 minutes late. To make up for it, she rushed through my facial. Instead of getting the full experience, she cleaned my face, scrubbed it a little, then slabbed on three layers of lotion. ( Thanks for the break outs). I was really looking forward to the head, neck and shoulder massage ( my favorite part of a facial) but she didn't do it. I had also wanted the hot oil treatment but she didn't offer it. She had the perfect opportunity to up sell this service to me but she was more worried about her next customer than the one laying on the table. Needless to say, I complained to the manager who did take the charges off of my bill. Next we decided to go have a bite of lunch then come back and sleep in the quiet environment. We told the front desk staff that we would be back after we ate. We had our lunch and came back to a noisy wedding party who monopolized the facility. I asked a staff member if we could use the quite room upstairs and were told there were a lot of people there but she would get us in a few minutes when the people were getting their treatments. After an hour we gave up and decided to leave. As we were getting dressed, a staff member came to us and said we could go up now. Too late, we've had enough. We then went to the front desk to pay for my daughter's services and were told that they thought we had left and skipped out on our bill! I said, "what would give you that idea"? She said because they hadn't seen us since we had our massages. I reminded her that we told her that morning we had planned on staying all day and that we told them when we left for lunch. Not to mention I am a long term customer. Needless to say, it was a horrible disappointment. Don't waste your time. Go to Caesar's spa instead. They know how to do it right. A bit more money, but worth it!
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