I would give them six stars if it was possible. I am new to the neighborhood and have a 14 year old 3/4 ton SUV. It is a 8.1 liter injected engine, so I have been in for a few issues including a transmission overall.
Suffice to say Troy "gets it" I think these are the words I'd use for him - honest, fair, professional, knowledgeable, pro-active, follows up, and easy to talk to!