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  • This used to be my go-to bra store until I encountered their "customer is always wrong" policy. I had a bra fitting some months back, and after a few days of wearing the bra, I realized the band width was too big. The fitter had increased the band by one size, but was confident this was the right fit, so I trusted her expertise. When it was clear that it wasn't, I didn't try returning the bra since I had already worn it for more than a day, and it obviously couldn't be sold again. The bad fit of the band caused a lot of back pain whenever I wore it, so I was hesitant about ever going back. To try quelling my fears, I emailed SFYS explaining what happened, and asking if I was allowed to return or exchange a bra if this occurred again with a future purchase. Please note: I didn't express any anger or frustration about what happened as it was what it was, and obviously not intentional. But, instead of listening to my concerns and answering my questions, the customer service agent named Erin just gave a knee-jerk response that the fitter "would definitely not put anyone in the incorrect size" and how its unlikely that the store could assess the situation since it had been months ago. A) It's completely absurd that Erin would invalidate my experience and tell me that I'm wrong without ever having witnessed the fitting or seen me wear the product and B) That wasn't even my question! I never once brought up returning or exchanging the bad fitting bra. I just wanted to know how to proceed if this happened with any future purchase. I responded that I'm not comfortable ever returning to an expensive store that tells customers their wrong when it's uncalled for and without evidence. She thanked me for my feedback and wished me "the best success." In what, I have no idea. Future bra fittings? While it was an incredibly disappointing experience, I soon realized there are a handful of other high quality lingerie stores that sell larger bra sizes for far less money. I had just never bothered to look or ask around before. Broad, in the east end, is a good example. Others are Change, Tryst, Addition Elle etc... EDIT: There are TONS of reviews that outline the same problems I experienced. For some reason, they're just not in the more visible recommended category.
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