I have now been to Stonewall several times over the last couple of months, and I thought the staff was friendly and helpful- (remember they are gun guys and gals not hostesses at Applebee's). They answered all of my potentially silly questions and even helped diagnose an issue with a gun that I didn't even buy there. The range and supplies are reasonable - my only complaint is that it is sometimes kind of cold (tough to load magazines with cold fingers). On the whole- good service great selection and good pricing.