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| - We have been to crop bistro a few times over the years. In general it was a nice place with good food. But last night's experience has changed our view and needless to say we will never be back.
We arrived on a Friday evening at 5:30. It was not busy at all. A couple tables of people in the main area and 3 people sitting at the bar. We sat on the bar side to see what the happy hour was like. There were 3 in our group. At 1st everything was fine. Server/bartenders were pleasant, drinks were good.
We tried the flat bread with sausage and peppers as an app since it was a happy hour special. It was fine. My husband and 17 year old liked it more then me. I wasn't a fan of the burnt stuff on the bottom of crust. But to each his own. As an entree I ordered chicken parmesan. Again I thought it was ok, not the best. It was different in that it had a piece of thigh with the bone in it and not breaded just pan seared it looked like with cheese on top and sitting on pasta. The sauce had a different taste, not your typical marinara. My 17 year old had the lamp chops. The server said they usually prepare them medium rare and asked if that was ok and he said yes. When they came they were well done! I was shocked they even let them leave the kitchen! I mean not even a spot of pink on these chops! So we waited for the server to cone back and when he did and asked of everything was good, we pointed out that the lamp was well done. He took it back and said he's sorry and he would get another. It was a quick interaction with him and one that seemed appropriate. When the chops were returned, long after my hubby & I finished eating and our plates were cleared, the manager brought the chops back (at the time we didn't know he was the manager), red headed guy. He just set the plate down and said here is your lamb. He walked away. The original server came back within minutes to check and see how the lamb was. And this time they were cooked rare which was fine. We never heard another word from the manager. When we got the check we were surprised that after sitting an extra long time and having to wait for the good that it was on the bill. The manager never even said sorry when he dropped it off, never offered a free dessert like you would get at any other restaurant when they make a mistake. Nothing. Mind you, we were late to a party where we were bringing the cake. So I asked the server why we are paying for the mistake. He got the manager. The red headed guy came up to us and was so rude from the get go my hubby and I were shocked! He started off by saying, 'im shocked you asked for a free meal when you ate the food.'. I asked if he was a manager because of the way he approached us, he said yes, so we responded with 'well that's more shocking!'. Then he said 'well you ate the food and you never said or had a conversation with me about it!,. Wait what!? 1st off you walked away after dropping off the remade one and didn't even offer an apology, let alone a conversation. I had no idea I had to converse with you more about your restaurants screw up. He kept going on as though we were trying to get away with something! I said to him, do you really think we walked in here and somehow made your restaurant overcook the chops just so we could get a free meal or at least be treated with some sort of respect for choosing your restaurant and you making us sit here longer then we anticipated. Again, he never said sorry. But he did take the chops off. We went in for a nice dinner and left feeling miserable. Never going back. There are way to many nice restaurants in cleveland that treat their patrons much better then this.
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