About: http://data.yelp.com/Review/id/r3rlaMWkGve405g9XtJhmA

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About: http://data.yelp.com/Review/id/r3rlaMWkGve405g9XtJhmA Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2015-06-15 00:00:00 (xsd:dateTime)
itemReviewed	Hero Certified Burgers - Mt. Pleasant
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	I had a most unpleasant experience on my recent visit to this location. I have been here several times, and for the most part, everything has been fine. However, I ordered a 6 oz. burger with peameal bacon (no fries) to go yesterday. I requested my toppings to be put on the side, as I was going to eat it later. Immediately, the manager Jaroosh told the cashier that they could not do that. I told the cashier that I have requested this before, and had never had a problem, however, I was once denied before years ago by the same man. He told me that the containers were too large to hold each individual topping (they were small plastic containers, not even big enough to hold a small salad or coleslaw). I asked him if he could put all the ketchup, mustard and relish in the tiny container, which he agreed (he should have suggested that before telling me that they could not accommodate my request). After I walked out, I came back in and told him how disgusted I was with his customer service, and that I was going to report him to the head office. After our shouting match, I left. Later, I had my burger, with guess what, no peameal bacon. Then I was really livid. He once before had forgotten the peameal bacon, and had to be reminded by the cashier. I will never visit this location again, the service is deplorable. This man definitely needs a course in customer relations, he never smiles or greets the customers. The lady there, I'm assuming is his wife, is a sweetheart, and had never had any problems with other staff. I have filled out a customer service survey with Hero Burger, and have yet to hear back from them. Plus he owes me $1,29 + tax for the peameal bacon that I never received.
http://www.openvoc.eu/poi#coolReviews	1 (xsd:int)
rev:reviewer	Jamie

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