| rev:text
| - First time here and never again.
Took the car in for an oil change appt. I asked if it can be done in an hour because we had to be somewhere else. Should not be a problem, the lady at the counter said. An hour later, asked why it has not been done yet. They are waiting on a filter that somebody is supposed to deliver. Meanwhile, the old oil was already drained but the new oil has still not been added in. Husband asked why the work was started if it was not sure the job can be finished. Tech reasoned, well, he did not know there was going to be an issue until he started work on it. Ok. Husband wanted to ask if there is anything that can be done so we can leave and come back for the filter or something. Guy at the counter started being rude, raising his voice. He says my husband was harassing them, that we should just stay put, we were never promised a 20 min oil change and that we are paying $40 for a $70 oil change. If this is the manager at this auto center, he should learn something about customer service.
1. I don't think it was unreasonable to follow-up on a task that was promised to be done in an hour, especially since we are on a schedule and they were told that. This guy was not even there when we checked in.
2. Nobody was expecting a 20 min oil change. Again, we were there for an hour. More than enough time to get an oil change done if that was all there is. The delay in work completion was because of a part they had to have somebody get. The least a manager can do is be apologetic about it.
3. We used a groupon offer for a year of unlimited oil change at autotech (which is what this place used to be). We still have to pay the difference because of the synthetic oil upgrade. Just because we are getting a discount, the business does not have a right to talk down like we are cheapskates. If it is a worthwhile purchase, I wouldn't mind paying full price. I would have just gone to the dealer , pay more but be treated respectfully. But I thought, well, Autotech has provided good service and reasonable prices in the past 2 years, I should stick with them. If you don't want groupon customers, then don't allow the appointment to be scheduled. I don't need to be a patron.
Lesson learned: If I have to go to Meineke, stick with the one on 500 S Durango. Tony is a great guy.
The one star is because the tech did some temporary repair on the undercarriage of my car that was not screwed in properly. I appreciate that. The girl at the counter was also apologetic when the work was finally done.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)