This review is mainly for Bruce in the service department at Big Two in Chandler. WOW. I will start saying, I work for the competition. And I took my car here...because of Bruce. My prius hybrid battery went out and that's a 3k fix, at minimum. I towed my car here to have it diagnosed, just to make sure. Bruce was incredible and called me with updates throughout the day. He even called me before my car got there because he was worried he missed it (I hadn't towed it there yet). After working with Toyota, they offered to pay half the bill. Instead of taking it to my own company, I requested to take it to Big Two because Bruce was so efficient and friendly. They fixed it up within a day and we are back on the road. Bruce really did make the difference as to where I took my car to get fixed. I am grateful for him and will always come back if I need to! Thank you so much, Bruce!