We purchased two futons for our daughter, two bookcases for me and an awesome floor lamp. We had everything delivered. They called and were on time with the delivery. When we started putting everything together the futons came assembled but everything else had to be put together. When we put the lamp together it was missing a piece. It took me a week to get the lamp back to the store. They exchanged it with no issues what so ever, the guy that brought us the. Ew lamp even helped load it and opened it to check it was ok. The lady at the return Counter was super nice. On a plus side you can't beat the prices here either.