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  • Hotel Building: Outdated and smelly. Neighborhood: Ok. Close to Yonge St (like Times Square) and Church-Wellesley (trendy gay area) but is not like these area. Lot's of homeless people. Hotel Staff: Rude and incompetent. We booked through Orbitz a week out and they had no record of us. Took 30 min and 3 people for them to admit that the reservation was there but they had misplaced a fax. Meanwhile I kept having to move me car during rush hour because there was no street parking and I had to let people out of the one car drive. Several encounters with employees through out the trip did not yield better results. Rooms: 2 stars at best, seen worse but certainly wasn't good. Broken closet door and noisy air conditioner. Parking situation: They say that they have indoor parking. Here's the catch, they don't have much of it. Had to park down the street at an outdoor lot where there were a ton of shady people and signs warning not leave valuables in the car. Overall: I don't expect much from a Best Western, but this was pretty bad.
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