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| - It has been a couple of years since I have eaten at Tommy Bahama's and it will be many more before I return. My party and I had a very disappointing experience dining at this restaurant.
Five of us had dinner and drinks, beginning our evening during happy hour enjoying cocktails and appetizers. After four alcoholic beverages and several food items each over a period of four and a half hours, we were told by our server that we could not order another drink until each of us ordered an entree. We were quite surprised by this information and asked the server about it. She said it was a city of Scottsdale law that clientele must order an entree to be served more than four drinks. We were certainly not aware of any such statute and have been dining in Scottsdale for many years. After questioning this, she said that all Scottsdale restaurants had this policy (which they do not) and we would have to order an entree if we wanted another drink. We politely asked why several appetizers and other food items over a timespan of several hours was not sufficient for a food to alcohol ratio and why she insisted that we order an additional entree for each of us. This made absolutely no sense. We were a quiet group, spending quite a large sum of money, in a restaurant with several empty tables, and felt that it was ridiculous to blame the policy on Scottsdale law. After talking to the manager and receiving no salient explanation, we asked for the bill and left. On the way out, the manager offered one of us a coupon for a free appetizer with the purchase of an entree upon a return visit. Are you kidding me? With a bill in the hundreds of dollars and a ridiculous policy based on a fictitious law just to get us to or order more expensive food items, does he really think we would return to Tommy Bahama's? Absolutely not!
May I add that on top of this unacceptable turn of events, the alcoholic beverages were overly sweet, light on alcohol and heavy on fruity juice mixers. The goat cheese appetizer was so tiny that we had to order multiples. The appetizer duo of guacamole and cheese dip came with some sort of "cheese" concoction that tasted like granular tofu, dyed orange with a grainy texture and bland flavor. The pork was dry, the coconut shrimp small and lacking flavor, and scallops rubbery. Other food items were a disappointment as well, either lacking in flavor or portion size.
Overall, it was an expensive and very disappointing evening. And shame on Tommy Bahama's manager and server training to try to get more entree orders based on a trumped up phony Scottsdale law. There are plenty of other excellent restaurants to enjoy in Scottsdale.
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