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  • So disappointed with the entire experience. My sales woman, Shelly, was aggressive, pushy, and overbearing. She was withholding about information about financing and told me the furniture protection plan was required if I was going to finance the couch. After purchasing the 200 dollar plan I did not want I found out that if I did the year financing plan I wouldn't have had to do that. I felt tricked. That is not sales with integrity. The delivery was impossible to schedule, but they don't narrow the time down to a window, you just have to be home all day on the day you schedule. Because of conflicting work schedule (I don't work until 4 pm so have never had a problem with delivery times before- they made it very clear I would be charged a large fee if the truck came and I was not home) it took 2 weeks longer to get the couch than originally planned. I will say the drivers are who delivered and helped set everything up were absolutely fantastic. Professional and timely. I called the corporate office to voice my complaints and they did offer to refund half my delivery fee. They said it would take 10 business days. I called on Monday to check on it (it had been 12 business days) and the woman said it looked like it would be coming through the next day (Tuesday). Today (Thursday) I called because I still have not received it and he told me to expect it sometime next week. This has been a completely horrible experience. I'm not even happy with my over priced furniture (but of course there is a 10% fee to return it). Don't give your money to this shady company. There are many better options out there for better quality furniture at the same if not better prices with sales associates who are knowledgeable and helpful.
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