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  • The pizza here is decent and delivers, but the service and delivery make this place absolutely terrible! I have eaten in during lunch and the service was awful like no one wanted to be there, which we all have our days but this is multiple times. It's not like at 1:30am and we are drunk people trying to order slices, so why are you annoyed at me asking for a pepperoni slice? Now I used to order pizza from here when I first moved to Charlotte. First delivery to my place was quick and pizza was hot everything was good to go. My next 3 deliveries were things out of a nightmare! (keep in mind I like less than a mile from Librettos) One was cold (ok, I have an oven not a huge deal). Another delivery was cold, the marinara sauce for the garlic knots spilled all over the pizza which sucks, but I could live with had it not taken almost 2 hours to get to my place when they quoted 45 mins. Called in to check on it and they said "it's was out for delivery". An hour later it shows up at my door, guess that explains the cold pizza. The last time I ordered a large pizza it took again close to 2 hours AGAIN when I was quoted 45 mins, the pizza was cold AGAIN!, and it for sure was not a large even tho they charged me for a large. How do you know it wasn't a large you may ask. Well I measured it! Yeah I am that anal retentive I took out my measuring tape and measured it because it looked like a medium sized pizza. Come to find out, it was not a 18" pizza more like 15". Which would be find if I ordered a 16" and paid for a 16" but I ordered the 18" and got the 16". Which leads me to the next issue I had with Librettos. I called in and spoke with them about the small pizza, it being cold, and taking 2 hours to get delivered. They told me "Sometimes it takes the drivers time to park at epicenter and get the pizza, and they have had a lot of orders to deliver so we are sorry about that. We can make you another one and bring it to you." I said "Sure that should be fine". An hour and a half later no pizza! When it got there an hour and 45 minutes after we spoke the 2nd correct size pizza was COLD! From now on I refuse to eat anything from here. I will go to Benny Pennellos from now on.
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