First time ever getting a Brazilian, and amazingly enough, it was a pretty comfortable experience. Kristen walked me through every step, she was easy to talk to through the process and it was obvious that she knew what she was doing and took pride in her work, because she was fast, thorough and as pain free for a 1st time Brazilian that I think you can be. At the end I signed up for the membership and I will obviously be back. Also the place is clean, welcoming and all of the staff were very friendly.