UPDATE- I spent 4 months trying to get my money back. After June they no longer were supposed to charge me for personal training as the one year agreement was over. They continuously ignored my requests to cancel and STEAL my money every month. For 4 months, Craig the incompetent manager promised he would reverse the charges and never did. I spoke to him on Sept 25 and he told me the reason they hadn't refunded my money was because the regional manager was away in the army and they have 25,000 members (umm how is that my problem?). I gave it one more chance and he promised to call me the next day to update me. Guess what...NEVER CALLED! I finally am resolving the issue by myself by reporting this criminal activity, canceling my Credit card so they can no longer fraudulently charge me. Be warned do not sign up for the one year personal training.....because after that year is over they will continue to steal your money and they wont stop until you have to turn your life upside down and handle it yourself.