I am so thrilled to give Cool Touch a five star review! My air conditioner stopped working Monday night. My son called Cool Touch Tuesday and they sent Steven out the same day. Steven was polite, confident and professional. He diagnosed the issue in just a few minutes, educated me about changing my filter, fixed the issue and I am happily enjoying cool temperatures- all before 6:00! We asked about a new unit when needed and he told us about some changes happening in the industry in 2020. He gave me a ballpark figure on replacing mine. His confidence made me feel at ease. I will definitely be using Steven and Cool Touch for all of my A/C needs. Thank you!