My review is mostly because your service is not good. If a person orders ahead don't make them wait an hour in line while their food gets cold. They ordered ahead for a reason. My friend had my animals in the car which was her bad but it's your bad that you wouldn't let her pay. She didn't want to stiff you and leave. Do better, because this is a consistent problem. People don't call ahead so they can wait while everyone orders to purchase their food. It's why my takeout is always cold.