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  • Just spent over 15 minutes trying to place an order for delivery. I understand the person taking my info may very well be new, although this wasn't specified. Gave my delivery info 3 times, put on hold, cross streets 2 times put on hold once. First item ordered was asked to hold on, came back so you want blah,blah? Yes, still took an additional 2 times to get right. Second item two #3's on wheat, toasted, put in hold again ,asked for sides 1 chip, 1 fries. Third item a number 7, on white, toasted put on hold. She came back said subs are buy one get one free recommend get another sub, so I got another #7 exactly the same. Order complete, repeats back so 2 number 2's ham and cheese? No, I ordered 2 number 3's oh you want 6 subs and add the number 3's ? No, that is what I ordered the number 3's. No ham and cheese. This confusion was repeated two more times put on hold, someone else gets on the line. I repeated the entire order gave my card info. I asked if this total reflected the buy one get one. oops no I forgot, didn't get put on hold ,he yelled out what should I do? Came back on line gave me the corrected total about $ 22 dollars less. Great, so you're only charging my card the new total? No, I had already processed it for the first amount, you should see it on your card in about 5 or 6 days. No apologies, I asked they didn't inform me this is what happened, oh and it will be over an hour before it can be delivered. This entire experience was beyond frustrating. Strike 2 Streets the first one the location at 59th and Thunderbird served our table spoiled pasta salad before it had been closed, been going to Streets since high school so disappointed.
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