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  • I'm doing a major rehab on a house, buying lots of materials from Lowes. I'm here to tell you not all Lowes stores are created equal. This one is particularly awful, and has wasted hours of my time through mislabeling of merchandise, not pricing consistently with other Lowes stores, and just pathetic customer service generally. 2 incidents: 1) Bought tile from a different Lowes, but they didn't have enough inventory to cover the job, so the nice associate there looked up on computer and saw the Lowes at Ballantyne had some in stock. I drive over to purchase more, and find it is priced at double what the other Lowes had. Ballantyne Lowes wouldn't honor that price. Took it all the way to the store manager. No go. So I bought the tile at the doubled price at Ballantyne Lowes, took it over to a different Lowes store, returned it, and re-bought it at the correct price. So much wasted time arguing with this store and running to different store to get the correct price. Strike 1. 2) Saw a great sliding glass door, price was on the door. Wrote down the item number, took it to front counter and bought it, said I'd pick it up the next day. Next day I take the time to procure a trailer, attach it to my truck and go over to pick up. They bring out the wrong door. Turns out the price and item number attached to the door on display is for a different door. The actual price for the door I thought I bought is (you guessed it) double what was indicated on the merchandise. I thought they would honor the price they had on the merchandise, as this is common practice when a store mislabels merchandise. Again, no go. Strike 2. And I'm a baseball guy, so typically 3 strikes and you're out. This store is out for me after 2 strikes. I will never, ever purchase anything from this Lowes store again. Go to any other Lowes in Charlotte and you'll get the usual great service you're accustomed to receiving from this generally high quality company.
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