was told it would be 15-25 minutes wait for a table. There were tables visible that were not occupied. after hanging out at the entrance with my two nephews for a while one of the previously empty tables was set for us - took about 15 minutes. I was wondering if perhaps they were trying to scare us away because we had children with us?
When we asked the waiter what would be good for kids - he had no idea. I guess the restaurant does not consider itself family friendly - odd for a mall location. we ordered a pizza for the kids.
there is no bread. maybe I'm an uncouth savage but I like bread with my italian meals. there were packaged breadsticks (these are the crunchy things that taste like pretzels) on the table in a glass. hmmm. how.... continental? when we asked the waiter - he said that he was unsure if they had bread.
I came home and read through some glowing reviews on here - and some of them talk about apps involving bread.
the food was not great. we had two pastas. serving sizes were tiny (about 20 pieces of rotini each) - this would be acceptable if the taste was good. it wasn't. Don't get me wrong - it wasn't something where I spat it out. but the taste of salt was quite apparent - which is odd in a pasta dish that has what the waiter described as a 'red sauce' (I ordered a bolognese - I thought it was a little odd to describe it as 'red' since bolognese is supposed to have some cream in it. I'm probably being picky....I expect waiters to be more knowledgeable of the food.
we were not offered freshly grated parmesan on our pasta. none was visible on the plates. I tried to flag someone down but they seemed busy and told me 'one moment please' and never came back. I wanted to wait for the parmesan but about 7 minutes later I gave up and started eating - I didn't want the food to get cold. (waiter didn't come back within 7 minutes of delivering meal to check on us).
This place seems to cater mostly to people who want a drink and appetizers. That is what most patrons seemed to be having when I was there. I saw many reviews of great food. Maybe I just ordered the wrong thing - or perhaps the chefs who prepped our meals had an off night. The kids liked their pizza though.
I would suggest to take my review with a grain of salt (there was more than a grain in my bolognese). It is possible that I expected more than I got. Its also possible that I have too exacting standards for service, since I have worked as wait staff.
I really wish the staff was better trained to deal with offering suggestions - if the management reads this - please train your staff on how to make offerings - how to ask patrons to match their own taste to the menu, and how to make suggestions for children.
it might have been my mistake bringing kids to this place - but its a place in a mall - and there aren't that many places to eat here other than the food court.
one last bit that is going to seem very punitive. The menus are covered in some sort of cheaply made plastic slip cover that is a bit cloudy. With the slightly darkened lighting it made it difficult to read the menu - i know its picky - but it was something I noticed immediately on picking up the menu - and I found the need to remove the menu from this thing before being able to read it.
the ambiance was great. the muted lighting and the decor was clearly done by a professional, and has been kept up well.
If i was here for drinks and apps I would probably give this place a much better review.