I came here a year ago, had no appointment waited maybe an hour on a Friday evening. There were maybe 3/4 employees that day and had quick service. Today I came in they expanded their office I had no appointment for my renewal. There are like 8/9 employees and they are super slow was told there was a 2hr wait. Ended up waiting around 3hrs to be called back. I called before I came in to ask how much it would be to renew and what time they close, nothing was mentioned about being able to make an appointment. If you call here to get info and are thinking about coming in I guess don't forget to ask if there is an option for an appointment cause they wont mention it to you.