Okay I need to rewrite this based on the last couple months. The staff that I interact with is great. Allergies are still better than ever. The results are what's keeping the stars mostly intact.
The rewrite is based on their billing fiasco. I too received a large bill for all my visits dating back to August 2011 that I was not aware of. I keep every piece of paper related to my insurance, but the statements can be so confusing sometimes I was not aware, nor did the office staff tell me for my first 9 months of visits that I was accruing a large balance.
I'm trying to work it out with the billing manager so there maybe another update in store. She assures me that it's fixed and explained the problems. I understand part of the issues but I also agree with the other people leaving 1 stars.
So, if you are considering this place just stay on top of your own insurance charges, maybe ask them a bunch of questions to make sure you know how much out of pocket you are paying after insurance. They are still worth it for the results and I hope that this is something they can put behind them.