Disappointing it has taken so much time to reach the GM after mulitple personal attempts. They respond quickly to a poor online review, but not so much if you call personally during buisness hours. I've been assured Internet sales assistant manger Blake as well as saleman Brian, whom I dealt with have been addressed somehow for their part in failing to produce at or above company standards. Both discredit themselves & the buisness. If I returned I'd ask for Trevor or GM Tim if they'd handled my buisness more appropriately & without any hint of the former dealings. This was my 1st dealer experience since moving here & it was FUBAR. Mulitple calls...leaving numerous messages for GM & owner were either ignored or possibly never given in the first place. It's irritating when you can't reach a particular person within a weeks time frame....who states often they want to earn your business. I learned I'd get a quicker response by sharing my irritation with the experience. It was what actually led to an agreeable resolution. A good employee here would be Trevor who, after reading my bad review the 1st time, reached out, troubleshot & help to facilitate an agreeable conclusion. Much training/re training is needed by his constituents in order to reach his level of professionalism displayed with me. I'd recommend putting Trevor in charge of those other two I dealt with as well as not allowing any considered for promotion, raise, bonus etc... no less than 90-120 days, required additional training/retraining. A company generated customer/staff evaluation as well as in house employee/staff peer evaluations may help clear any possible muddy waters & help prevent a poor review here in the end. Proactive instead of Reactive.