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  • Right now they only get 2 stars. We will see if they improve. 1st and 2nd visit was good. Had issue will billing was sent to collections was told they made a mistake and I requested a letter showing a zero balance as they said they took care of everything. Still received collection letter after calling the office they contacted the collection agency to have it resolved. 3rd visit not so good. Routine cleaning and x-rays we were there 3 hours. Called to schedule my son for 2 fillings. When calling the lady said he needed a baby crown. Advised them that was never mentioned. She said oh that was an old treatment plan that was not taken off. Schedule for 10 am on a Wednesday. Tuesday receive 2 phone calls 20 minutes apart to confirm my appointment. Appointment confirmed then 4:3pm receive a message they need to move my appt to 7am. Try to call back and their phone turn over to an answering service at 4pm so why ask me to call back? So do I show up at 7am and hope I have an appt or show up at 10 am and hope I have an appt or worry if I get charged a no show fee. Finally the regional manager called me at 9pm and I agreed to 7am. The kicker that now has me looking for a new dentist is they tell they are doing a crown when they said that was an old plan. So dentist had to do another mouth evaluation and that was what needed to be done. I'm ok with it but I need to know what my child is in for such as pain etc so I am prepared and discuss with him what to expect. They waived the anesthesia charge and the crown charge for all of the issues and miscommunication. I have no issues paying for services rendered but would like to be prepared. When I was just planning to do 2 fillings with nothing out of pocket then that's what I am expecting. This is how I got sent to collections before. Told I had no payments as my insurance covers this stuff as routine yet I received a bill. Hopefully Becky the regional manager can fix this place. She seems to be the only one with customer service skills and a head on her shoulder. Watch out to little do they know I am bilingual and understand the shit talking they do in Spanish and when I said excuse me what was that she said oh nothing. Yep sure nothing. Sure you won't see my business again!!!!
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