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  • A service technician was dispatched to our address to give an estimate for a garage door that needed to be repaired. The technician was totally unprofessional. He immediately came across as irritated and aggressive. My husband proceeded to show him the garage door and explain that the garage cable had jumped the pulley and it just needed to be put back in place. The technician said that the entire door had to be taken down and re hung. He estimated a minimum price of $150.00. We stated that we had no intention of spending that kind of money for a simple 15 minute repair. This was clearly a RIP OFF, bait and switch company that created huge estimates by bullying customers and worst case collected a $29.00 fee for nothing. The technician began acting aggressive and cursing. We told him to leave. He threatened to put a lien on our home and threatened us, stating that he would be back and that this was not over. Matt, THE TECHNICIAN called his boss, Lou and proceeded to scream profanities all the way out of the garage and to the front of the house; calling my husband every profane name in the book in our front yard for several minutes. As Matt drove away he rolled his passenger window down and made threatening gestures to my husband that he would be back. I contacted the owner, Lou by telephone and confirmed that he was in fact the person on the phone. I also informed Lou that his technician Matt had threatened us. He condoned the behavior saying that my husband was rude. He also indicated that he had taped the phone conversation with Matt and that he was also recording our conversation. I told him my next call would be to the police department to report the threat from his employee. He advised me to go ahead and that he would still see me in court for the $29.00. My husband was able to fix the garage door in less than 15 minutes with no professional training and no specialty tools. DON'T USE THIS COMPANY. THEY ARE SCAMMERS AND RIP CUSTOMERS OFF!!! THEY PREY ON THE UNINFORMED AND THE WEAK. THE OWNER KNOWS HIS EMPLOYEES DO IT, AND THEY DO IT WITH HIS BLESSING!
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