Usually love Pei Wei but typically order "to go" vs. eating in the restaurant.
This evening I met my wife for dinner and was terribly disappointed.
Arrived at 540pm to a line out the door. Waited almost 25 minutes just to place my order. Turns out they only had one young man taking orders.
Went to get a drink and silverware to find no knives or spoons, no lids for the cups and no plates. (Keep in mind that the dining room was only 1/3 full as everyone was stuck in line to order)
The food came fairly quickly but not very tasty. Edamame came out Luke warm at best. Lettuce wraps are no longer served with round lettuce but triangles. Honey seared chicken was very different tasting than in the past and not in a better way. Chicken quality has moved more to a Panda Express model vs. PF Chang's. Rubbery.
No need to go back anytime soon.
One good thing - we saw a few friends there as well and enjoyed catching up.