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  • My review is based on their customer service, not the quality of their cupcakes. I've been to Polka Dot many times and enjoy their cupcakes, cookies, brownies, and usually order a pan of bread pudding for Thanksgiving every year. Any time I've visited the store, the customer service is usually lacking, but today it was really bad. I visited the store Saturday, 1/16 around 1:30pm. There wasn't anyone in the store except one woman that looked like she was sitting down eating lunch when I walked in. She said the typical customer service lines like "Hi, how are you?" and "Have a great day," but the greetings seemed obligatory and she appeared to be annoyed by my visit. It was a very awkward experience. She stared at me until I made a decision on a cookie, and seemed aggravated when I asked a question. After I paid for my order, she couldn't have run fast enough back to the table to resume whatever she was doing prior to my visit. Polka Dot has delicious desserts, but this will be my last trip.
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