I travel thru-out the country and stay at many hotels but I was not impressed with the Ritz-Carlton Phoenix. The staff is welcoming and pleasant but the hotel itself is not up to the standards of what a Ritz-Carlton should be. The rooms are outdated and the gym / pool area are small. To be honest, I've stayed at Hilton Garden Inn's that were better. I'll be staying somewhere else the next time I'm in Phoenix.