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| - We chose American Plumbing to do our separation we are required to complete for EPA compliance. Our experience has been a nightmare from the beginning. The owner, Don, was initially very nice to work with. Although whoever answers the phone for him at the office, lacks any sort of customer service or help. She's very short and cold. After our project being delayed for several months, the workers finally came out and did our separation. To our knowledge, everything was good. Eight months later we had to do some foundation repair. We chose a company who was actually a competitor for the separation work. When they dug up our yard and uncovered the work American Plumbing had done, they noticed it was not done correctly. We called our City Water Department to have someone come back out while the pipes were exposed. At this time, we were advised the water department never inspected the work completed by American Plumbing. Don was quick to come out once he was advised by us the work was never inspected. He and the water department went back and forth and eventually, the city signed off on the work. The major work to our street was recently completed and we were advised to have American Plumbing come back and finish their part. We called them and were given an appointment time and no one ever showed up and didn't even bother to call us. We waited around all day for the plumber to arrive. After an additional three phone message, one to Don, someone finally arrived on a Friday. We were advised the work would be completed that day, but it was not. The plumber who came just took measurements and said the actual work would be completed the following Monday and then threw another bombshell on us! He told us we now have to have another line ran since the EPA changed the requirements. What!? I called the city immediately and questioned this. I was advised we were not given the right information. So, it's now Monday...no show of American Plumbing and no call to advise either. The City just called and told us they contacted American Plumbing, who told the city they weren't coming out until tomorrow, Tuesday. Again, no call from American Plumbing! Now, the city and the plumber will be out tomorrow. I pray everything goes well and there are no other bombshells dropped!
Don't use American Plumbing, unless you want to be given the run around!
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